I reviewed,looked over and test drove the 4Runner. I owned a Nissan Pathfinder and thought it was the best thing since sliced bread. Your both truly remarkable.Thanks so much! I just want to say thank you to Alwin from customer Relations and Jason Dasilver for such great customer service and your my only reason for going back to this dealership.
Ipass norwood professional#
Also Jason DaSilver both gentlemen were awesome and I honestly had no intention of going back to this dealership until I met these professional men. He took my car and have it sent to the body shop and gave me a rental. I told him what had happened and he took care of the problem right away. I was very upset the forth day and drove up to Prime Toyota, and met Alwin customer relations at the new Parkway Toyota and he made my day. I called on the third business day and left her a messages she never called back. A week for me is a liftime especially the incident happen right there at the dealership. She told me to give her a week to call and let me know when a rental will be available. She should have taken the car the same day to have it fixed and gave me a car. She then told me she would fix the car and gave me a rental within a week, I told her to put it in writing and she wrote on one of her business cards and gave it to me.Here's my intake on all this, You never inconvenience a customer. Lacey went and spoke with the Fixed Ops Director Malinda Burgos who spoke to me like was stupid telling me she's not arguing. I drove all the way to Prime Toyota West Roxbury. I called the next morning and spoke with Lacey DaRose who told me to bring the car in. My mistake one i never check the car before leaving the dealership and second when I call back I was very frustrated and didn't leave a message. I called Prime and the call went to voice mail.
As soon as I got home with the car I noticed the right passenger side had dents and scratches. Came back and pickup the car not checking the entire car. I parked my car and left the keys in the dropoff box. On April 30th, 2021 I had an appointment at Prime Toyota for a humming sound I heard when I turn the steering wheel.
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